TY  - GEN
AU  - Berry, Leonard L.
TI  - On great service : a framework for action
AV  - HF5415.5 Ber.
PY  - 1995///
PB  - Free Press
KW  - Customer service - Quality control
KW  - Customer service - United States - Management
KW  - Customer service - Management - Case studies
N1  - 7005
ER  -