(The) management of sales and customer relations : book of readings / 
edited by Bob Hartley and Michael W. Starkey 
 -  International Thomson Business Press  1996 
<br/><br/>7135 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Sales management<br/>Customer relations<br/>Customer service
<br/><br/><label>LC Class. No.: </label>HF5438.4  / Man