TY  - GEN
AU  - Hartley, Bob
AU  - Starkey, Michael W.
TI  - (The) management of sales and customer relations : book of readings
AV  - HF5438.4 Man
PY  - 1996///
PB  - International Thomson Business Press
KW  - Sales management
KW  - Customer relations
KW  - Customer service
N1  - 7135
ER  -