Normann, Richard. <br/><br/>
Service management : strategy and leadership in service business / 
Richard Norman. 
 - 2nd ed. 
 -  J. Wiley  1991. 
<br/><br/>7156 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Service industries - Management.
<br/><br/><label>LC Class. No.: </label>HD9980.5  / Nor.