Hope, Christine. <br/><br/>
Service operations managemnt : strategy, design and delivery / 
Christine Hope and Alan Muhlemann. 
 -  Prentice Hall  1997. 
<br/><br/>8886 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Service industries - Management.
<br/><br/><label>LC Class. No.: </label>HD9980.5  / Hop.