TY  - GEN
AU  - Beckford, John.
TI  - Quality : a critical introduction
AV  - HD62.15 Bec.
PY  - 1998///
PB  - Routledge
KW  - Total quality management - Case studies
KW  - Service industries - Management - Case studies
KW  - Manufacturing industries - Management - Case studies
N1  - 9493
ER  -