TY  - GEN
AU  - Niven, Paul R.
TI  - Balanced scorecard step-by-step : maximizing performance and maintaining results
AV  - HD58.9 Niv.
PY  - 2002///
PB  - J. Wiley
KW  - Organizational effectiveness - Measurement
KW  - Performance - Measurement
N1  - 10471
ER  -