TY  - GEN
AU  - McKenna, Regis.
TI  - Total access : giving customers what they want in any anytime, anywhere world
AV  - HF5415.5 Mac.
PY  - 2002///
PB  - Harvard Business School Press
KW  - Customer services
KW  - Customer relations
KW  - Customer satisfaction
N1  - 10472
ER  -