Bergeron, Bryan. <br/><br/>
Essentials of CRM : a guide to customer relationship management / 
Bryan Bergeron. 
 -  J. Wiley  2002. 
<br/><br/>10591 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Customer relations - Management.
<br/><br/><label>LC Class. No.: </label>HF5415.5  / Ber.