TY  - GEN
AU  - Carlaw, Peggy.
AU  - Deming, Vasudha Kathleen
TI  - (The) big book of customer service training games : quick, fun activities for training customer service reps, salespeople, and anyone else who deals with customers
AV  - HF5549.5 T7Car.
PY  - 1999///
PB  - McGraw-Hill
KW  - Employee, Training of
N1  - 10828
ER  -