Schmitt, Bernd H. <br/><br/>
Customer experience management : a revolutionary approach to connecting with your customers / 
Bernd H. Schmitt. 
 -  J. Wiley  2003. 
<br/><br/>10883 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Customer relations - Management.
<br/><br/><label>LC Class. No.: </label>HF5415.5  / Sch.