Fitzsimmons, James A. <br/><br/>
Service management : operations, strategy, and information technology / 
James A. Fitzsimmons, Mona J. Fitzsimmons. 
 - 4th ed. 
 -  McGraw-Hill/Irwin  2004. 
<br/><br/>11662 
<br/><br/> Includes CD-ROM. 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Service industries - Management.
<br/><br/><label>LC Class. No.: </label>HD9980.5  / Fit.