TY  - GEN
AU  - Fitzsimmons, James A.
AU  - Fitzsimmons, Mona J.
TI  - Service management : operations, strategy, and information technology
AV  - HD9980.5 Fit.
PY  - 2004///
PB  - McGraw-Hill/Irwin
KW  - Service industries - Management
N1  - 11662
N2  - Includes CD-ROM
ER  -