TY - GEN AU - Humby, Clive. AU - Hunt, Terry; Phillips, Tim TI - Scoring points : how Tesco is winning customer loyalty AV - HF5415.525 Hum. PY - 2003/// PB - Kogan Page KW - Customer loyalty programs - Great Britain - Case studies KW - Tesco (Firm) - History N1 - 11729 ER -