Elgin, Suzette Haden. How ro disagree without being disagreeable : getting your point across with the gentle art of verbal self-defense / Suzette Haden Elgin. - J. Wiley 1997. 12094 Subjects--Topical Terms: Verbal self-defense.Interpersonal conflict.Interpersonal communication. LC Class. No.: BF637 / V47Elg.