TY  - GEN
AU  - Elgin, Suzette Haden.
TI  - How ro disagree without being disagreeable : getting your point across with the gentle art of verbal self-defense
AV  - BF637 V47Elg.
PY  - 1997///
PB  - J. Wiley
KW  - Verbal self-defense
KW  - Interpersonal conflict
KW  - Interpersonal communication
N1  - 12094
ER  -