TY  - GEN
AU  - Foss, Bryan.
AU  - Stone, Marlin
TI  - Successful customer relationship marketing : new thinking, new strategies, new tools for getting closer to your customers
AV  - HF5415.55 Fos.
PY  - 2001///
PB  - Kogan Page
KW  - Relationship marketing
KW  - Customer relations - Management
N1  - 12098
ER  -