TY  - GEN
AU  - Lovelock, Christopher H.
AU  - Wright, Lauren
TI  - Principles of service marketing and management
AV  - HD9980.5 Lov.
PY  - 2002///
PB  - Prentice Hall
KW  - Service industries - Marketing
KW  - Service industries - Management
N1  - 12218
ER  -