Stone, Douglas. <br/><br/>
Difficult conversations : how to discuss what matters most / 
Douglas Stone, Bruce Patton, Sheila Heen. 
 -  Penguin Books  2000. 
<br/><br/>12271 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Interpersonal communication.
<br/><br/><label>LC Class. No.: </label>BF637  / C45Sto.