TY  - GEN
AU  - Stone, Douglas.
AU  - Patton, Bruce; Heen, Sheila
TI  - Difficult conversations : how to discuss what matters most
AV  - BF637 C45Sto.
PY  - 2000///
PB  - Penguin Books
KW  - Interpersonal communication
N1  - 12271
ER  -