Colombo, George. <br/><br/>
Killer customer care : how to provide five star customer service that will double and triple your profits / 
George Colombo. 
 -  Entrepreneur Press  2003. 
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<br/><br/><label>Subjects--Topical Terms: </label><br/>Customer services.
<br/><br/><label>LC Class. No.: </label>HF5415.5  / Col.