TY  - GEN
AU  - Bazerman, Max H.
AU  - Watkins, Michael
TI  - Predictable surprises : the disasters you should have seen coming, and how to prevent them
AV  - HV551.2 Baz.
PY  - 2004///
PB  - Harvard Business School Press
KW  - Disasters - Prevention
N1  - 12688
ER  -