Horrell, Ed <br/><br/>
(The) kindness revolution : the company-wide culture shift that inspires phenomenal customer service / 
Ed Horrell. 
 -  AMACOM  2006. 
<br/><br/>14108 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Customer relations<br/>Industrial relations
<br/><br/><label>LC Class. No.: </label>HF5415.5  / Hor