TY  - GEN
AU  - Horrell, Ed
TI  - (The) kindness revolution : the company-wide culture shift that inspires phenomenal customer service
AV  - HF5415.5 Hor
PY  - 2006///
PB  - AMACOM
KW  - Customer relations
KW  - Industrial relations
N1  - 14108
ER  -