TY  - GEN
AU  - Van Hooser, Phillip
TI  - Willie's way : 6 secrets for wooing, wowing, and winning customers and their loyalty
AV  - HF5415.5 Van
PY  - 2005///
PB  - J. Wiley
KW  - Customer services
KW  - Customer loyalty
KW  - Customer relations
N1  - 14778
ER  -