TY - GEN AU - Stiff, Dan TI - Sell the brand first : how to sell your brand and create lasting customer loyalty AV - HD69 B7Sti PY - 2006/// PB - McGraw-Hill KW - Brand name products - Marketing KW - Customer relations KW - Consumer satisfaction KW - Customer loyalty KW - Brand name products - Social aspects N1 - 14914 ER -