TY - GEN AU - Granger, Russell H. TI - (The) 7 triggers to yes : the new science behind influencing people's decisions AV - HF5718 Gra PY - 2008/// PB - McGraw-Hill KW - Business communications - Psychological aspects KW - Persuasion (Psychology) KW - Management - Psychological aspects N1 - 15760 ER -