@book{22395, author = {Malhotra, Deepak and EBSCO}, title = {Negotiating the impossible : how to break deadlocks and resolve ugly conflicts (without money or muscle) /}, publisher = {Berrett-Koehler Publishers}, year = {2016}, url = {https://helpliveedu.sharepoint.com/:f:/s/LibraryRepository/ErPC_2resiFDiJq8m6LhIm4Bx9Z2psbz9yiFEhoj4Ih6nw?e=weN9bW} }