TY  - GEN
AU  - Hiebeler, Robert.
AU  - Kelly, Thomas B.; Ketteman, Charles
TI  - Best practices : building your business with customer-focused solutions
AV  - HF5415.5 Hie.
PY  - 1998///
PB  - Arthur Anderson/Simon & Schuster
KW  - Customer services - Management - Case studies
KW  - Customer services - Quality control - Case studies
KW  - Industrial management - Case studies
N1  - 7259
ER  -