TY  - GEN
AU  - Seybold, Patricia B.
AU  - Marshak, Ronni T.
TI  - Customers.com : how to create a profitable business strategy for the Internet and beyond
AV  - HF5415.5 Sey.
PY  - 1998///
PB  - Times Business
KW  - Customer services - Communication systems
KW  - Internet marketing
KW  - World Wide Web (Information retrieval system)
KW  - Internet (Computer network)
N1  - 8583
ER  -