Sterne, Jim. <br/><br/>
Customer service on the Internet : building relationships, increasing loyalty, and staying competitive / 
Jim Sterne. 
 - 2nd ed. 
 -  J. Wiley  2000. 
<br/><br/>10438 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Customer services - Communication systems.<br/>Internet marketing.<br/>World Wide Web (Information retrieval system).<br/>Internet (Computer network).
<br/><br/><label>LC Class. No.: </label>HF5415.5  / Ste.