TY  - GEN
AU  - Sterne, Jim.
TI  - Customer service on the Internet : building relationships, increasing loyalty, and staying competitive
AV  - HF5415.5 Ste.
PY  - 2000///
PB  - J. Wiley
KW  - Customer services - Communication systems
KW  - Internet marketing
KW  - World Wide Web (Information retrieval system)
KW  - Internet (Computer network)
N1  - 10438
ER  -