Your search returned 2 results.

1.
Service success ! lessons from a leader on how to turn around a service business / Daniel I. Kaplan with Carl Rieser.

by Kaplan, Daniel I | Rieser, Carl.

Publication details: J. Wiley 1994Availability: Items available for loan: ELM LIBRARY (ELM)Call number: HD9980.5 Kap. (1).

2.
Lean Sigma methods and tools for service organizations : the story of a cruise line transformation / Jaideep Motwani, Rob Ptacek and Richard Fleming

by Motwani, Jaideep | Ptacek, Rob | Fleming, Richard.

Publication details: Business Expert Press 2012Availability: Items available for loan: HELP UNIVERSITY (HU)Call number: TS 156.17 Mot (2).

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