000			00655 a2200193 4500
005			20230607155931.0
050			_aHD57.7 _bMic
100			_aMichelli, Joseph A.
245			_a(The) new gold standard : 5 leadership principles for creating a legendary customer experience courtesy of the Ritz-Carlton Hotel Company / _cJoseph A. Michelli
501			_a17057
650			_aRitz-Carlton Hotels (Firm) - Management - Case studies
650			_aLeadership
650			_aTotal quality management
650			_aCorporate culture
650			_aCustomer services
650			_aSuccess in business
260			_bMcGraw-Hill _c2008
942			_cBK _oHD57.7 Mic
999			_c11957 _d11957