| 000 | 00627 a2200169 4500 | ||
|---|---|---|---|
| 005 | 20230607173642.0 | ||
| 050 |
_aHF5415.5 _bSpe |
||
| 100 | _aSpector, Robert | ||
| 245 |
_a(The) Nordstrom way to customer service excellence : a handbook for implementing great service in your organization / _cRobert Spector and Patrick McCarthy |
||
| 501 | _a17209 | ||
| 650 | _aCustomer services - United States - Handbooks, manuals, etc. | ||
| 650 | _aNordstrom (Firm) - Management | ||
| 650 | _aDepartment stores - United States - Management | ||
| 700 | _aMcCarthy, Patrick D. | ||
| 260 |
_bJ. Wiley _c2005 |
||
| 942 |
_cBK _oHF5415.5 Spe |
||
| 999 |
_c12102 _d12102 |
||