000			00483 a2200145 4500
005			20230607173704.0
050			_aHF5415.5 _bGoo
100			_aGoodman, John A.
245			_aStrategic customer service : managing the customer experience to increase positive word of mouth, build loyalty, and maximize profits / _cJohn A. Goodman
501			_a17302
650			_aCustomer services
650			_aCustomer relations - Management
260			_bAMACOM _c2009
942			_cBK _oHF5415.5 Goo
999			_c12191 _d12191