| 000 | 00468 a2200157 4500 | ||
|---|---|---|---|
| 005 | 20230607173815.0 | ||
| 050 |
_aHD9980.5 _bJoh |
||
| 100 | _aJohnston, Robert | ||
| 245 |
_aService operations management : improving service delivery / _cRobert Johnston and Graham Clark |
||
| 501 | _a17599 | ||
| 650 | _aService industries - Management | ||
| 700 | _aClark, Graham | ||
| 250 | _a3rd ed. | ||
| 260 |
_bPrentice Hall/Financial Times _c2008 |
||
| 942 |
_cBK _oHD9980.5 Joh |
||
| 999 |
_c12478 _d12478 |
||