| 000 | 00619 a2200181 4500 | ||
|---|---|---|---|
| 005 | 20230607173825.0 | ||
| 050 |
_aHF5415.5 _bBel |
||
| 100 | _aBell, Chip R. | ||
| 245 |
_aTake their breath away : how imaginative service creates devoted customers / _cChip R. Bell and John R. Patterson |
||
| 501 | _a17638 | ||
| 650 | _aCustomer services - United States | ||
| 650 | _aConsumer satisfaction - United States | ||
| 650 | _aConsumer loyalty - United States | ||
| 650 | _aService industries - Customer services - United States | ||
| 700 | _aPatterson, John R. | ||
| 260 |
_bJ. Wiley _c2009 |
||
| 942 |
_cBK _oHF5415.5 Bel |
||
| 999 |
_c12516 _d12516 |
||