| 000 | 00440 a2200157 4500 | ||
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| 005 | 20230607174151.0 | ||
| 050 |
_aHF5415.5 _bMor |
||
| 100 | _aMorgan, Rebecca L. | ||
| 245 |
_aCalming upset customers : stay in control ... in any situation / _cRebecca L. Morgan |
||
| 501 | _a18447 | ||
| 650 | _aCustomer services | ||
| 650 | _aConsumer complaints | ||
| 250 | _a4th ed. | ||
| 260 |
_bCrisp Publications _c2009 |
||
| 942 |
_cBK _oHF5415.5 Mor |
||
| 999 |
_c13283 _d13283 |
||