000 00504 a2200169 4500
005 20230607174156.0
050 _aHD62.15
_bSum
100 _aSummers, Donna C. S.
245 _aQuality management : creating and sustaining organizational effectiveness /
_cDonna C. S. Summers
501 _a18463
650 _aTotal quality management
650 _aQuality control
650 _aOrganizational effectiveness
250 _a2nd ed.
260 _bPearson/Prentice Hall
_c2009
942 _cBK
_oHD62.15 Sum
999 _c13299
_d13299