| 000 | 00436 a2200157 4500 | ||
|---|---|---|---|
| 005 | 20230607174522.0 | ||
| 050 |
_aHF5415.5 _bMar |
||
| 100 | _aMartin, William B. | ||
| 245 |
_aQuality customer service : satisfy customers - it's everybody's job / _cWilliam B. Martin |
||
| 501 | _a19196 | ||
| 650 | _aCustomer services | ||
| 650 | _aCustomer relations | ||
| 250 | _a5th ed. | ||
| 260 |
_bAxzo Press _c2009 |
||
| 942 |
_cBK _oHF5415.5 Mar |
||
| 999 |
_c14016 _d14016 |
||