| 000 | 00502 a2200181 4500 | ||
|---|---|---|---|
| 005 | 20230607132229.0 | ||
| 050 |
_aHF5415.5 _bBer. |
||
| 100 | _aBerry, Leonard L. | ||
| 245 |
_aMarketing services : competing through quality / _cLeonard L. Berry, A. Parasuraman. |
||
| 501 | _a4265 | ||
| 650 | _aCustomer service. | ||
| 650 | _aService industries - Marketing. | ||
| 037 | _bGift | ||
| 700 | _aParasuraman, A. | ||
| 020 | _a9780029030790 | ||
| 260 |
_bFree Press _c1991. |
||
| 942 |
_cBK _oHF5415.5 Ber. |
||
| 999 |
_c1484 _d1484 |
||