| 000 | 00569 a2200205 4500 | ||
|---|---|---|---|
| 005 | 20230607174858.0 | ||
| 050 |
_aHD9980.5 _bBat |
||
| 100 | _aBateson, John E. G. | ||
| 245 |
_aServices marketing / _cJohn E. G. Bateson, K. Douglas Hoffman |
||
| 501 | _a20077 | ||
| 650 | _aProfessions - Marketing | ||
| 650 | _aService industries - Marketing | ||
| 650 | _aCustomer service | ||
| 700 | _aHoffman, K. Douglas | ||
| 020 | _a9780538476454 | ||
| 250 | _a4th ed. | ||
| 260 |
_bSouth-Western Cengage Learning _c2011 |
||
| 942 |
_cBK _oHD9980.5 Bat |
||
| 999 |
_c14878 _d14878 |
||