000 00409 a2200145 4500
005 20230607132230.0
050 _aHD62.15
_bOak.
100 _aOakland, John S.
245 _aTotal quality management : the route to improving performance /
_cJohn S. Oakland.
501 _a4272
650 _aTotal quality management.
250 _a2nd ed.
260 _bButterworth/Heinemann
_c1993.
942 _cBK
_oHD62.15 Oak.
999 _c1489
_d1489