| 000 | 00464 a2200169 4500 | ||
|---|---|---|---|
| 005 | 20230607212059.0 | ||
| 050 |
_aHF5415.5 _bCoo |
||
| 100 | _aCook, Sarah | ||
| 245 |
_aCustomer care excellence : how to create an effective customer focus / _cSarah Cook |
||
| 501 | _a21485 | ||
| 650 | _aCustomer relations | ||
| 650 | _aCustomer services | ||
| 650 | _aTotal quality management | ||
| 250 | _a5th ed. | ||
| 260 |
_bKogan Page _c2008 |
||
| 942 |
_cBK _oHF5415.5 Coo |
||
| 999 |
_c16261 _d16261 |
||