000 00519 a2200181 4500
005 20230607212155.0
050 _aHF5415.5
_bPel
100 _aPelletier, Ray
245 _aIt's all about service : how to lead your people to care for your customers /
_cRay Pelletier
501 _a21693
650 _aCustomer relations
650 _aInterpersonal relations
650 _aLeadership
650 _aTeams in the workplace
650 _aEmployee empowerment
260 _bJ. Wiley
_c2005
942 _cBK
_oHF5415.5 Pel
999 _c16468
_d16468