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| 100 | _aFord, Robert C. | ||
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_aManaging the guest experience in hospitality / _cRobert C. Ford, Cherrill P. Heaton |
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| 501 | _a21751 | ||
| 650 | _aCustomer relations | ||
| 650 | _aHospitality industry | ||
| 700 | _aHeaton, Cherrill P. | ||
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_bDelmar Cengage Learning _c2000 |
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| 942 |
_cBK _oTX911.3 C8For |
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_c16524 _d16524 |
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