| 000 | 00484 a2200157 4500 | ||
|---|---|---|---|
| 005 | 20230607212249.0 | ||
| 050 |
_aHF _b5415.55 _cBro |
||
| 100 | _aBrown, Stanley A. | ||
| 245 |
_aStrategic customer care : an evolutionary approach to increasing customer value and profitability / _cStanley A. Brown |
||
| 501 | _a21930 | ||
| 650 | _aRelationship marketing | ||
| 650 | _aCustomer relations | ||
| 020 | _a9780471643425 | ||
| 260 |
_bJ. Wiley Canada _c1999 |
||
| 942 |
_cBK _oHF 5415.55 Bro |
||
| 999 |
_c16700 _d16700 |
||