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005 | 20230607212312.0 | ||
050 |
_aHF _b5415.5 _cDel |
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100 | _aDelahaye Paine, Katie | ||
245 |
_aMeasure what matters : online tools for understanding customers, social media, engagement, and key relationships / _cKatie Delahaye Paine |
||
501 | _a22017 | ||
650 | _aCustomer services - Research | ||
650 | _aSocial media - Research | ||
650 | _aMeasurement | ||
020 | _a9780470920107 | ||
260 |
_bJ. Wiley _c2011 |
||
942 |
_cBK _oHF 5415.5 Del |
||
999 |
_c16785 _d16785 |