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005 | 20230607212641.0 | ||
050 |
_aHF _b5415.5 _cBro |
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100 | _aBrown, Stanley A. | ||
245 |
_aPerformance driven CRM : how to make your customer relationship management vision a reality / _cStanley A. Brown and Moosha Gulycz |
||
501 | _a22873 | ||
650 | _aCustomer relations - Management | ||
700 | _aGulycz, Moosha | ||
020 | _a9780470831618 | ||
260 |
_bJ. Wiley _c2002 |
||
942 |
_cBK _oHF 5415.5 Bro |
||
999 |
_c17631 _d17631 |